Frequently Asked Questions

FAQ

Genera Question

Our services span across the UAE, providing comprehensive design and fit-out solutions for different environments. The process begins with a consultation, followed by detailed planning, design, and execution, keeping you updated every step of the way.
Yes, we specialize in both interior and exterior design, offering a full range of services for offices, retail, and residential spaces.
Yes, we offer full HVAC solutions, including AC and chiller installations, as well as comprehensive electrical works for both interior and exterior projects.
Absolutely! We have the experience and resources to manage projects of any scale, from small office fit-outs to large retail and residential developments.

Payment Question

We accept various payment methods, including bank transfers and credit/debit cards, with flexible payment plans available depending on the project’s scope. A deposit is required to initiate work, and all costs are transparently outlined in the initial quotation, ensuring there are no hidden fees.
We accept bank transfers, credit/debit cards, and other standard payment methods. Details will be provided once the project agreement is finalized.
Yes, we offer flexible payment plans depending on the project’s scale. Payment schedules will be discussed and agreed upon in the contract.
Refunds are addressed on a case-by-case basis, depending on the stage of the project. Please refer to your service agreement for specific terms regarding cancellations and refunds.

Service Question

We offer both interior and exterior design services tailored for offices, retail spaces, and residences. Our expertise includes handling authorities’ approvals, delivering a wide range of flooring solutions (tiles, marble, carpet, and more), and managing complete HVAC and electrical works.
We provide comprehensive interior and exterior design solutions, including fit-outs, 2D/3D designs, gypsum and glass partitions, HVAC, electrical, and flooring works, among others.
Our process involves an initial consultation to understand your requirements, followed by concept designs, planning, and then execution. We keep you informed every step of the way.
Project timelines vary based on size and complexity. After discussing your project, we will provide an estimated timeline for completion.

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